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Return Policy

Please Read Carefully Before Returning

Thank you for shopping at Linlin Crystal. We hope you are satisfied with your purchase. To protect your rights and maintain product quality, please carefully read the following return and refund policy before placing an order.

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1. Return Conditions

  1. For general products, a statutory 7-day cancellation request should be submitted within 7 days from the day after receipt; applicability still depends on the product nature and applicable law.
  2. The product should remain in a new condition. Except for inspection reasonably necessary to check the product, it must not be used, worn, washed, modified, or damaged.
  3. Please keep the original packaging, labels, tags, and accessories. Missing parts or loss of value will be handled according to the evidence and applicable law.
  4. Customized products are not eligible for the 7-day appreciation period return service unless due to defects or inconsistency with the order content; personal hygiene items (such as earrings) are also not accepted for return or exchange.
  5. Returns will not be accepted if the product has any scratches, stains, missing parts, or human damage.
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2. Return Instructions for Customized Products (Destined Styles, Exclusive Designs)

  1. Customized products are made according to individual consumer needs, size, chart energy, etc. According to Article 2, Paragraph 2 of the "Regulations upon Application of Reasonable Exceptions to the Right to Rescind Communicational Transactions", the 7-day appreciation period unconditional return provision of Article 19 of the "Consumer Protection Act" does not apply.
  2. After the product is completed, our shop will provide a finished product video or photo for consumer confirmation. Shipping will only occur after consumer confirmation. Returns or exchanges will not be accepted after confirmation unless there are defects or production errors.
  3. Our shop still provides return/exchange services in the following situations:
    • Production content does not match the order (e.g., obvious error in size or style)
    • Product damaged during shipping or has obvious defects
    • Other reasonable return situations agreed upon by both parties
  4. Consumers must submit a return/exchange application within 7 days of receiving the product, providing the order number and photo explanation. After confirmation, our shop will assist with the exchange or refund.
  5. Returns are not accepted for reasons other than those listed above (e.g., personal feeling unsuitability, color difference, different energy perception, etc.).
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3. Return Terms for General Products

  1. General products are generally covered by the 7-day cancellation right under Article 19 of the Consumer Protection Act and related rules. The period is for inspection, not unrestricted use or trial.
  2. Returns or exchanges cannot be processed in the following situations:
    • The product has been opened, used, unsealed, or its packaging damaged beyond what is reasonably necessary for inspection
    • The product has been exposed to air or used in a way that actually affects resale; applicability depends on the product nature, prior disclosure, and applicable law
    • Other situations where the right of cancellation may legally be excluded due to the product nature; these will be clearly disclosed before purchase and are not presumed from the product name alone
  3. For defects, wrong items, missing items, or other merchant fault, we will refund the product amount and any outbound shipping charged, and cover reasonable return shipping.
  4. For an unconditional return, the customer bears the outbound shipping cost. We cover reasonable return shipping to us, provided a receipt, electronic statement, or other amount-verifiable record is supplied.
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4. Return Process

  1. Within the applicable period, contact us by email, the customer-service system, or official LINE with your order number and reason. Photos may help us assess the case, but a specific photo or receipt format is not the sole requirement for a valid return notice.
  2. The customer service team will review and reply to the return application within 3 working days.
  3. If approved, pack the product properly and send it to the designated address. Keep the shipping record so we can verify return-shipping reimbursement.
  4. We cover reasonable return shipping to us. For an unconditional return, the customer bears outbound shipping; for defects, wrong items, missing items, or merchant fault, we also cover outbound shipping.
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5. Refund Policy

  1. After receiving the return and completing the product check, we will submit the applicable refund or manual reimbursement within 7 business days. The payment institution's posting time is separate.
  2. The refund is calculated by return reason and may include the product amount, outbound shipping, and approved return shipping. Customers bear outbound shipping for unconditional returns; we will not arbitrarily deduct merchant-borne shipping or third-party payment fees without prior disclosure or legal basis.
  3. Credit-card refunds are normally sent back to the original card transaction. ATM, convenience-store code, and other manual refunds are paid to a verified customer bank account. ECPay accepting the refund instruction does not mean the bank statement is immediately posted.
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6. Exchange Policy

  1. If you need to exchange a product, please apply for a return first according to the return process and place a new order for the desired product.
  2. Exchange products must meet return conditions to be accepted.
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7. Special Notes

  1. Natural crystal mineral deficiencies, ice cracks, textures, and color differences are natural phenomena and not defects.
  2. Due to differences in screen display settings, product colors may have slight color differences; please refer to the actual product.
  3. Confirmation videos are taken for customized products before shipping; confirmation is deemed as agreement to production quality and design content.
  4. All products are manually inspected before shipping. If there are any issues, please contact customer service within 7 days of receipt.
  5. Any update to this policy will state its effective date. Existing return cases will generally follow the policy disclosed and applicable when the request was submitted; applicable law and regulator guidance prevail for unresolved matters.

8. Contact Us

If you have any questions regarding the return or refund policy, please contact us via LINE